Shipping & orders questions
When will I receive my order?
We roast Monday - Wednesday and ship USPS priority. Orders placed after 12pm on Wednesday will be filled immediately if we have the coffee on hand. Otherwise, your order will be roasted & shipped the following week. If you need it sooner, you can always check the cafe to see if we have your desired coffee in stock.
Who do I reach out to if I have a problem with my order?
Oh no! Please reach out to us by filling out our contact inquiry form ASAP. We’d love to get it resolved quickly!
Subscription questions
HOW DO I SIGN UP FOR A SUBSCRIPTION?
Click 'Shop - All Coffee' from the main navigation.
Select your coffee of choice. (Note: For a rotating single origin subscription, choose Roaster's Choice. Individual single origin coffees are not eligible for subscriptions because they change often).
Choose your preferred size, quantity, and click subscribe to choose your delivery interval. Add to cart. View your cart. Be sure to add a note if you'd like your coffee ground! Check out. Your subscription has begun!
WHEN WILL I RECEIVE MY FIRST ORDER?
We do our best to fill initial orders immediately. If your order comes in after we've finished roasting, your first order will ship the following Monday. After this, your orders will ship on Mondays (except on postal holidays) at your set interval.
HOW DO I MAKE CHANGES TO MY SUBSCRIPTION?
Sign in to your account.On the right side of the page, under Account Details, click 'Manage Subscription' From here, you should be able to change your address, credit card, or frequency, or pause, resume, or cancel your subscription. Your changes will be automatically reflected!
WHEN WILL THE CHANGES I MAKE GO INTO EFFECT?
When your subscription order ships, your next order is automatically generated in our system with your current plan settings. At this point, changing your bag size, quantity or order interval will not affect the upcoming shipment. Changes will go into effect after your next shipment. Here's a quick example: Subscription order "A" ships. Your next subscription order "B" is immediately generated. You log in and adjust your plan. This change affects order "C" and beyond. Subscription order B ships. Subscription order C is generated with your new changes.
HOW CAN I MAKE IMMEDIATE CHANGES?
Email us at orders@cherrycoffeeshop.com and we'll help you out!
CAN I SET MY SUBSCRIPTION FOR A CERTAIN AMOUNT OF MONTHS?
While there isn't an option for this through our website, shoot us an email and we'll help you out.
HOW DO I PAUSE, RESUME, OR CANCEL MY SUBSCRIPTION?
Sign in to your account.On the right side of the page, under Account Details, click 'Manage Subscription' From here, you should be able to pause, resume, or cancel your subscription. Your changes will be automatically reflected!
Frequently asked question
No problem! Email us at orders@cherrycoffeeshop.com and we'll help you out.
WHOLESALE questions
What are your wholesale minimums?
To qualify for a wholesale account, you’ll need a valid sales tax permit, and a plan to order over 40 pounds per month. Additionally, each individual wholesale order minimum is $100 per order. If you plan to order less than 40 pounds per month, we can still set you up with a business and/or nonprofit discount of 25% off with a sales tax certificate or nonprofit affirmation letter.
How do I apply for a wholesale account?
To apply for a wholesale account, you’ll need to fill out the wholesale application. Once you fill it out, our wholesale sales team will reach out to you within one business day. We’ll give you more information on our program and request an ACH form. Once we receive your ACH form, we’ll set you up with a wholesale account and you’ll be ready to order!
Do wholesale clients get free shipping and/or local delivery?
Wholesale clients get free shipping on orders of $300 or more, and free local delivery within the DFW metroplex. For orders under $300, you will be charged the actual shipping cost, or charge a $10 fee for local delivery.
How do I pay for my wholesale order?
When we set up your account, we save your payment information on file. We then automatically process payment for your order using Net 14 terms. We process payments every Monday!
How do I find invoices for my wholesale orders?
You can view all invoices and order history in your BlueCart account. If you’re wondering about a shipping or delivery charge, you can fill out our inquiry form and we’ll help you.
Should I enter my payment information in my BlueCart account?
NO! We process payment in Quickbooks, so putting your payment information in BlueCart isn’t necessary.
I have an issue with my wholesale order - what should I do?
You can fill out our inquiry form here, and our Director of Production, Matt, will get back to you ASAP.
What is the deadline for wholesale orders?
The deadline for our wholesale orders is every Monday at 12PM CST. If your order comes in after that deadline, it will be processed the next week, or you may incur a rush order fee if we have coffee available to fulfill your order.
Can I buy single origins wholesale?
Of course you can!
How long does it take to get approved for a wholesale account?
Depending on how quickly you send over your sales tax permit and ACH form, we can get your wholesale account approved in as little as one business day!
When will my order be shipped or delivered?
We ship wholesale orders out on Tuesday and Wednesday and deliver locally on Thursday.
cafe questions
where is your cafe located?
Our cafe is located in the historic Magnolia District in Fort Worth Texas. Come see us at 1121 W. Magnolia Ave. Fort Worth, TX 76104.
What are your cafe hours?
Our cafe is open daily from 7am - 7pm. For opening and closure updates, follow us on Instagram.
Do you accept cash?
No. For the safety of our crew, we are a cashless establishment. We accept Apple Pay, Cash App, and Credit/Debit.
Do you serve food?
We have lite bites and pastries such as oatmeal, croissants, and kolaches daily. We also have breakfast tacos every Thursday-Sunday until 11AM!
Are Pets Allowed?
We love your furry friends, but only service animals are allowed in the cafe. We do have outdoor seating and a stick box if you visit with your pet.
Are you hiring?
We post about hiring needs on our Instagram (@cherrycoffeefw) when they arise. You are welcome to apply at any time, as we review applications from the previous three months first when we need to hire.
Where can I apply to work at Cherry?
Our online application is available 24/7 through this link.
